I-Team exposes problem with car sold across Middle TN - WSMV News 4

I-Team exposes problem with car sold across Middle TN

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The weather we're seeing today is exactly why a Midstate couple wanted a convertible...until they realized the shocking cost they never factored into the price. The News4 I-Team's Lindsay Bramson found the car with the problem is still being sold across Middle Tennessee.

This is how the top of the Nissan Murano CrossCabriolet is supposed to go down, but David Blake found that's not always the case.

"It went down and it wouldn't come back up,” Blake said about the 2013 CrossCabriolet he bought at the Nissan dealership in Cool Springs. “I probably put the top up and down three or four times...five times at the very most, and then it broke on May 14th."

An I-Team investigation found case after case of similar complaints online with the same car. There’s even a Facebook page filled with people who say they've experienced the same problem.

"Very sad day," one woman wrote. "My top keeps getting stuck on the back headrest on the way up. We brought it in for repair. It needs a whole new top. $15,000."

In another post, a different woman writes, "[The] same thing happened to me. I have a 2011. Nissan said it would be $15k to fix."

The I-Team found out Nissan told owners of 2011 and 2012 Cabriolets to bring their cars in to get fixed. The company said the issue was related to the top.

However, the I-Team found that, while those vehicles were fixed for free, many still have problems and are still being sold.

The price to fix Blakes car? $15,000.

“It makes me sick," Blake's fiance Norma Marr said. "We can't afford, No. 1, to get it fixed. $16,000 is just ridiculous for a repair."

The News4 I-Team has learned only 6,000 cars were sold in North America between 2011-2014 before it was discontinued.

After we started asking questions, Nissan sent an inspector to look at Blake's car and has since opened up an investigation.

“You folks have been involved...thank god you did," Blake said. "They're kind of changing their tune a little bit."

The News4 I-Team will keep an eye on the issue to see what Nissan does next. 

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